You wouldn’t hire a surgeon who was just “winging it” when he performed your operation. You wouldn’t feel safe with a pilot who chucked his flight plan out the window and literally decided to fly your plane by the seat of his pants. You wouldn’t be comfortable moving into an apartment building whose contractors decided they didn’t need any fancy-schmancy blueprints.
Why? Because when it comes to important things like cutting into a human body, flying heavy hunks of metal in the air and erecting towering mountains of concrete, we recognize the value of having a structured plan to follow. Whatever you call them checklists, project plans or blueprints these types of formal organizational structure save lives by ensuring attention to detail, consistency of execution and codification of best practices.
Unfortunately, estate agents rarely have these types of standardised procedures for running their business. They make it up as they go along. They wing it. They constantly reinvent the wheel. They come into the office with a half-hearted “to do” list and good intentions but are immediately thrown off course by a phone call, an email or just their own tendency to avoid difficult tasks.
But if it’s good enough for pilots, doctors and builders it should be good enough for us. Let’s say, for example, that you just took a listing. Once you sign that contract, you have a bunch of tasks that you have to complete. Take pictures, write descriptions, check the accuracy of the description, order a sign, set up an open house and so on. You might have 25 or 30 discrete items that you have to complete. More importantly, they are the SAME 25 or 30 discrete items every time.
So why don’t we have a detailed “project plan” that codifies the best practices for putting a listing on the market? Figure out what has to be done, put it on the list and then take out that list every time you need it. Think about all the ways that would help you. Saving you all the time and energy you spend trying to remember what you need to do next. Encouraging attention to detail by focusing your attention on each discrete task; Creating consistency of execution, because you would be doing the same thing every time. Most importantly, a project plan codifying proven best practices would ensure a high level of performance for your clients.
And if you can do it for listings, you can do it for every other common project in your business. Facilitating a transaction, making an offer or even planning your productive day. The more structured you are, the more organised you are and the more organised you are, the more productive you’ll be.