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Jameson and Partners Vendor Update

Vendor update – 13.05.20

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Vendor update – 13.05.20

Vendor update from Jameson and Partners – Letter sent to vendors.

New Government Guidelines have been released today, which will allow us to commence viewings, in certain circumstances. I am writing to provide an update, on the criteria which should be met, in order for us to conduct viewings at your property.
I am also looking to obtain permission from those who occupy your property to conduct such visits. We expect a further revision of these guidelines in June and shall notify you when the current arrangements are to be varied.

The full document from which I have created these guidelines can be viewed using the below link:
https://www.gov.uk/guidance/government-advice-on-home-moving-during-the-coronavirus-covid-19-outbreak

There are a few questions we will need you to answer if you are in occupancy at the property we are presently selling (if the property is tenanted or unoccupied, this section is not relevant):

1. Would you be willing to allow access to the property for viewings?
2. Do you or anyone in your household display any symptoms of the virus?
3. Are you or anyone in your family self-isolating/ shielding/ in a high-risk group?
4. Would you be willing to vacate the property for the duration of the viewing?
5. Are you able to leave all internal doors open and lights on prior to the start of a viewing?
6. Would you be willing to allow access to handwashing facilities, with hand soap and paper hand towels?

Summary and interpretation of new guidelines:

Viewings
We are now permitted to conduct viewings, provided the following criteria are fulfilled:

1. The property is unoccupied.
2. If occupied, the occupant’s consent to a viewing and vacate the property for the duration of the viewing. The occupants are legally allowed to refused access and their wishes must be respected. The questions at the start of this communication should be answered by yourself if you are in occupation. I tenanted, we shall address these questions to your tenants.
3. Those attending the viewing are not displaying any symptoms, have not tested positive, are not self-isolating and are not persons in a high-risk group.
4. Those attending viewings are to be kept to a maximum of two people, who must come from the same household.
5. The viewing representative must stand at least 2 meters away from those viewing and wear a protective mask and gloves at all times. Following viewings, all handles and surfaces touched will be cleaned with disinfectant.
6. Viewings are only to be booked for serious applicants. Meaning those who have: viewed the video tour, discussed any questions about the property with us over the phone, provided financial evidence to demonstrate their ability to purchase and where we’ve gathered information to assess the position of any related sales and discussed this information with yourself.
We have been advised to keep viewings in person to a minimum at this time and this is the best way to select those who are most worthy of requiring a face-to-face meeting.
7. Where occupied, those living in the property will be asked to provide access to hand washing facilities, with disposable tissues and hand soap. If vacant we would ask that where possible, you supply hand soap and paper towels to allow viewers to wash their hands. Where this is not feasible, the agent will bring hand sanitiser for use by viewers before and after the viewing.
8. Those viewing the property will be asked not to touch any surfaces or handles. If they wish to look inside a cupboard or appliance the agent can open while wearing disposable gloves.
9. Where possible the viewer should also wear a protective mask and gloves.

Surveys 
Surveyors have been issued with similar guidance to that issued to estate agents (as above). The surveyor in question, will have to undertake a risk assessment and will carry out a survey at their discretion, if they feel it is safe to do so.
As with property viewings the government have permitted surveys to take place provided the above criteria are fulfilled and the surveyor feels the risk is minimal.

Moving House
Removal companies have been given permission to return to work. Once again, this is conditional on all risk factors being assessed and controlled.

The main additions/variations to the above guidelines which apply when moving home are as follows:
1. Those moving home should disinfect any items which the removal company will need to make contact with. This means cleaning all furniture; surfaces and trollies, or moving apparatus prior to the start of removal and after the move is completed.
2. Any members of the household who are not directly involved in the moving process should vacate the premises prior to the start of the removals process (where children are present, they can be asked to play in the garden or be taken to the park while this takes place).
3. If you or a member of your family have symptoms of the virus, the move should be delayed until these symptoms have passed.
4. Those who are in a high-risk group should where possible delay their home move or ensure it is carried out with minimal face-to-face interaction and followed by a deep clean.
5. Home movers should not provide refreshments to the removal team; the guidelines ask that they bring their own. The removal team should be granted access to hand washing facilities with soap and paper towels.

Where applicable we will await permission to conduct viewings from yourself or your tenants. If your tenants are being contacted, you will be advised as to whether their permission has been granted or not.

If unoccupied we will start to conduct viewings where necessary and as normal you shall be notified of any viewings and the feedback receiving following this viewing.

Should you have any further questions in relation to this vendor update, please do not hesitate to contact us.

Kind regards,

Jennifer Jameson
Managing Director
Jameson and Partners